As the end user for patient financial systems, you understand that limited IT expertise can interfere with the impact of your work. You want an efficient way of automating workflow, fast. “At Databound, we are committed to leading the industry with technology that improves productivity for our customers,” says Eric de Jager, Vice President of Databound Healthcare Solutions.
Part of this means helping hospitals save time and frustration by providing IT teams with the support they need. In this article, we will discuss four specific ways Databound can help overburdened personnel have greater peace of mind to focus on more critical tasks.
4 Ways Databound Supports You
Learning to leverage technology is a major challenge in healthcare; it is rare to have the time you need to invest in these tools necessary to enhance patient experience and improve a hospital’s overall performance. At the same time, many healthcare professionals want to avoid the headaches associated with learning new software. Here are four ways Databound facilitates this process by offering responsive and proactive support:
(1) Community Forums. Sharing valuable resources on our online customer community ensures that healthcare staff can optimize productivity by learning from other customers’ posts and taking advantage of the latest EMUEannouncements. These press releases are posted on our forum and allow users to learn more about new features (like our web services connector) or submit direct requests to the Databound team.
(2) Script Library. Alongside our community forum is our online script library for customers. Databound shares scripts here, as do other customers, and the resources and advice are free to Databound customers. Being able to start with a script someone else has built before you and modify it for your specific needs and configuration is a huge timesaver, and helps you learn new tricks you may not have picked up on your own.
(3) Webinars. When dealing with patient financial data, transactions must be accurate and secure. Yet complex IT processes can quickly lead to user fatigue and contribute to unintentional errors. Instead of focusing on patient services, talented healthcare staff can lose countless hours struggling to perform tasks. By hosting monthly webinars that explain EMUE software functionality, Databound ensures that your team benefits from a successful and cost-effective training session that helps improve accuracy.
(4) EMUE Dashboard. One of our priorities is helping healthcare facilities simplify the necessary — yet tedious — process spent managing scripts. That’s why when hospitals sign up for Databound Healthcare Solutions’ EMUEadvanced licensing, they are automatically registered for our EMUE Dashboard, a web-hosted service that provides status updates on EMUE scripts. This allows IT teams to quickly monitor scripts running across multiple machines, discover problems faster, and detect scripts that haven’t run. Contact us to learn more.
Databound Healthcare Solutions automates and streamlines hospital revenue management tasks and business processes to give our customers more efficient operations and increased revenue. Visit our website to learn more.