According to 2016 patient experience research conducted by Deloitte, creating a better patient experience at hospitals leads to a wide variety of positive outcomes—from a stronger financial performance to better utilization of hospital services. It is clearly advantageous to provide…

We’re sure you agree with this sentiment: patients first. The American College of Physicians (ACP) is committed to eliminating the adverse effects of administrative tasks in an effort to provide better patient care and customer service, evidenced in part by…